TERMS & CONDITIONS

By purchasing on our website you agree to our terms and conditionsPlease read through them carefully.

Hamper Orders
Please allow 72 hours before scheduled delivery.  We endeavour to deliver your order within the designated timeframe.

Contract
By placing an online order you are offering to make a purchase from us. If accepted by us, this will result in a binding contract. We will confirm receipt of your order by sending you an email confirming your order. It is at this point where we accept your order that the contract is formed.

Prices
Prices on our website and in our brochure include VAT. We make every effort to ensure that product descriptions and product pricing are correct at the time of ordering. If there is an error we will contact you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If you decline we will refund any amount taken from your credit/debit card at the time of ordering. 

Substitution
We do our best to ensure that all items listed are available however on the rare occasion that we do not have the original item that was listed available, we will substitute with the closest match available with equal or higher value.
Payments

Full payment for goods must be made when the order is placed. Card details are encrypted during online processing to protect your information. Cardholder authority is required to complete a purchase. We may contact you and your issuing bank in order to validate this authority.

Delivery Charges
Click and collect is available in all of our stores, this is free of charge. Delivery within Ireland is set at €15. We do not currently offer international delivery.

 Completing Delivery
We use an external logistics company to deliver our products. Deliveries will be made to the address stated on the order.  We will attempt to complete delivery within the allocated timeframe. If there is a delay with your delivery we will contact you to advise a new delivery time and date. If delivery is not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-attempt. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge.

Cancellation

Once the order is placed, it may not be possible to prevent the order from despatch. Once despatched, we are unable to stop deliver or cancel the order.

Returns
We do not accept returns unless the items delivered were incorrect or not of a merchantable quality. Returned orders will be refunded in full.

Queries
If you have any queries regarding our terms and conditions, please contact us on the phone number or email below.
Tel.: 01 276 1431
Email: info@thebutlerspantry.ie